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Home
About Us
Corporate Services
Organizational functional Structuring
Recruitment
Business Training
Branding Solutions
Courses
Technology/Security
Cyber Security (CS)
Data Analysis (DA)
AI Web
Data Science (DS)
AI Graphics
Web Development
Front-End
Back-End
Graphics Design (GD)
School Safety System
Management
Progect management Professional(PMP)
Product Management(PDM)
Health Safety Environment (HSE 1&2))
Supply Chain & Logistics
Quality Management System
Customer service & Relationship Mgt
Digital Marketing
Facility Management
Marketing Management Professional
Virtual Assistant
Electrical
Electrical Installation & Wiring
Electrical Maintenance & Repair
Electrical Infrastructure construction
Electronics
Ic programming/Micro controller
Inverter system construction & installation
Electronic System Design and Maintenance
Engineering
Career support
Internship
CV & Linkedin optimization
Job Placement
Scholarship programs
Building Partnership
Alumni Networking
Submit Application
Login
Contact
CUSTOMER SERVICE AND RELATIONSHIP MANAGEMENT (CSRM)
Curriculum
1 Section
11 Lessons
8 Weeks
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Course Content
11
1.1
Introduction
1.2
Definition and Scope of Customer Relationship Management
1.3
Touch Point Analysis (TPA)
1.4
The Customer Lens
1.5
Customer value
1.6
Analyzing profitability of customers
1.7
Value creation
1.8
Building loyalty programmes
1.9
Customer Equity
1.10
Value chain analysis
1.11
Customer retention, acquisition and expectation
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